Claims

If you enter your property and notice anything out of place, leave immediately as the intruders may still be inside. Rather leave the premises and call the police from your cellphone, or from a neighbour’s home. In addition:

• Don’t clean up or move anything until the police have had a chance to inspect the scene, or you could be damaging vital evidence. The police will want to take a statement from you, as well as photographs and fingerprints.
• The police will also give you a case number. Keep this safe as you’ll need it for your insurance claim.
• If your bank or credit cards have been stolen, call the bank’s emergency number and have them stopped. These services are open 24 hours a day, 365 days a year, so don’t delay. If any important documents are missing, such as your passport, report that to the police.
• Check your home for damage and make a list of all the items that were stolen before you contact your insurer. If possible include items’ model and serial numbers, how much you paid for them, as well as any purchase receipts, instruction manuals or photographs you may have. The more detail you provide, the more helpful the information will be to assist us in dealing with your claim quickly and efficiently.

Important: Make sure that you report your claim within 30 days of the incident, and have your policy number handy when you call to submit your claim. If you had previously prepared for the possibility of a loss by videotaping or photographing your possessions and filling out an Inventory Form, have this information available for the assessment.